Frequently Asked Questions

How can i track my order?

You can track your order directly through our website by clicking HERE
(Please note, that it may take 1-3 days for orders to be shipped out)

Do you ship to my location/country?

Yes, We ship Worldwide! You can order no matter where you are. If you have any questions about shipping to your area, feel free to reach out to us!

How long does it take for my order to arrive?

On average, it'll take 6-12 days for orders to arrive, depending on your location.
Please allow 1-3 days for us to make your order and sent it out.
(Note: It may take slightly longer than 1-3 days during certain holidays, as demand is higher)

Why did I never receive a confirmation email?

Check your spam folder! If it's not there, it's possible you entered your email wrong.
If you still can't seem to find it, please submit a contact form and we'll get it sorted out!

Can I change my address?

As long as your order hasn't shipped, we can change the shipping address. Please contact us as soon as possible.

Can I change the engravings on my order?

Yes! If your order hasn't already been handmade and engraved, we can get that changed for you. Please submit a contact form below this FAQ.

Can i cancel my order?

If your order hasn't been shipped, we can get it canceled for you!
Please submit a contact form below this FAQ.

Contact Us

Our friendly Support Team is available to help you 24 hours a day, 7 days a week. If you have any questions or inquiries please do not hesitate to get in contact with us, you can use the contact form below or send us an email using the details below Support@sparklyroses.com We look forward to hearing from you! Thank you for visiting our store and we hope to see you again soon.

Our team will get back to you within 24 hours.

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