Terms of service

Terms of Service

Overview

This website is operated by Sparkly Roses LLC. Throughout the site, the terms "we", "us" and "our" refer to Sparkly Roses LLC. We offer this website, including all information, tools and services available from it, to you the user, on the condition that you accept all of the terms, conditions, policies and notices set out here.

By visiting our site or buying something from us, you engage in our "Service" and agree to be bound by these Terms of Service, together with any policies referenced in them or linked from them. These terms apply to everyone who uses the site, including browsers, customers, vendors and contributors of content.

Please read these terms carefully before using the site. If you do not agree to them, please do not use the site or buy from us.

Any new features or tools added to the store are also covered by these terms. We may update or replace any part of these terms by posting a new version on this page, and it is your responsibility to check it from time to time. Continuing to use the site after a change is posted means you accept the change.

Our store is hosted on Shopify Inc., which provides the ecommerce platform that lets us sell to you.

1. Online store terms

By agreeing to these terms you confirm that you are at least the age of majority where you live, or that you are the age of majority where you live and have given consent for any minor dependants of yours to use this site.

You may not use our products for any unlawful purpose, and you may not break any law in your jurisdiction while using the Service, including copyright law. You must not transmit any worms, viruses or code of a destructive nature. Breaking any of these terms ends your right to use the Service immediately.

2. General conditions

We may refuse service to anyone, for any lawful reason, at any time.

You understand that your content, not including payment card information, may be transferred unencrypted, may travel across various networks, and may be changed to fit the technical requirements of connecting networks or devices. Payment card information is always encrypted in transit.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any part of the Service, or any content on this website, without our written permission.

Headings are for convenience only and do not affect the meaning of these terms.

3. Products, pricing and availability

Some products are available only through this website. They may be offered in limited quantities and are returnable only in line with our Refund and Return Policy.

We make every effort to show the colours and detail of our products accurately, but we cannot guarantee that your screen displays colour accurately. Preserved roses and natural materials vary slightly from piece to piece, and small differences in shade, petal shape and finish are a normal feature of a natural product rather than a fault.

Prices may change without notice. We may limit sales of any product to any person, region or jurisdiction, limit quantities, and discontinue any product at any time. Any offer made on this site is void where prohibited.

We do not warrant that any product or service will meet your expectations, or that every error in the Service will be corrected.

4. Personalised and engraved orders

Many of our pieces are engraved or personalised to order. This section explains how that works, and it should be read together with our Refund and Return Policy.

You are responsible for the wording you submit. We engrave exactly what you enter, including spelling, spacing, capitalisation, punctuation and dates. Please check it carefully before ordering, because once a piece has been engraved the wording is permanent and the item cannot be resold or returned.

You can change it before we make it. Orders are made and engraved by hand, which takes 1 to 3 business days. Until that point you may correct the wording, change the delivery address, or cancel for a full refund by emailing support@sparklyroses.com with your order number.

What you may not ask us to engrave. By submitting personalisation text or artwork you confirm you have the right to use it. You must not submit anything that infringes another party's trademark, copyright or other rights, or that is unlawful, hateful, threatening, obscene or designed to impersonate another person. We may refuse or cancel any personalisation request at our discretion and refund you in full, and we are not liable for any claim arising from wording you supplied.

5. Orders, billing and account information

We may refuse any order. We may limit or cancel quantities bought per person, per household or per order, including orders placed on the same account, the same payment card, or to the same billing or shipping address. If we change or cancel an order we will try to contact you using the email address, billing address or phone number given when the order was placed. We may limit or refuse orders that in our judgement appear to be placed by dealers, resellers or distributors.

You agree to give us current, complete and accurate purchase and account information, and to keep it up to date, so that we can complete your order and contact you when needed. Delivery addresses cannot be corrected by us once a parcel is with the carrier, as set out in our Shipping Policy.

6. Accuracy, completeness and timeliness of information

The material on this site is provided for general information only. We are not responsible if information on the site is not accurate, complete or current, and it should not be your only basis for a decision without checking more authoritative sources. Any reliance on the material is at your own risk.

This site may contain historical information, which is provided for reference only and is not current. We may change the contents of the site at any time but we are under no obligation to update anything on it.

7. Changes to the service and prices

Prices for our products may change without notice. We may modify or discontinue the Service, or any part of it, at any time without notice. We are not liable to you or to anyone else for any modification, price change, suspension or discontinuation of the Service.

8. Third party tools and links

We may give you access to third party tools that we neither monitor nor control. Those tools are provided as is and as available, without warranties of any kind and without endorsement, and we have no liability arising from your use of them. Using them is at your own risk, and you should make sure you are comfortable with the terms on which the relevant provider offers them.

Some content, products and services on our site may come from third parties, and links on our site may take you to websites that are not affiliated with us. We do not examine or evaluate them, we do not warrant them, and we are not liable for any harm or loss connected to any transaction you make with them. Please read their policies before you engage with them, and direct any complaint about a third party product to that third party.

9. Your submissions, photos and reviews

If you send us comments, creative ideas, suggestions, proposals, plans, photographs, videos or reviews, whether at our request or on your own initiative, you grant Sparkly Roses LLC a worldwide, royalty free, non exclusive licence to use, reproduce, edit, adapt, publish, translate and display that material in any medium, including on our website, in our marketing and in paid advertising. Where it is practical to do so we will credit you, for example by tagging your social media handle when we repost your photo. You may ask us to stop using your material at any time by emailing support@sparklyroses.com, and we will remove it from anything we control going forward.

We are under no obligation to keep any submission confidential, to pay for it, or to respond to it. We may, but are not required to, monitor, edit or remove content we consider unlawful, offensive, threatening, defamatory, obscene or otherwise objectionable, or that infringes anyone's rights or these terms.

You agree that your submissions will not infringe any third party right, including copyright, trademark, privacy or personality rights, and will not contain unlawful, abusive or obscene material, viruses or malware. You must not use a false email address, pretend to be someone else, or mislead us about the origin of a submission. You are solely responsible for what you submit and for its accuracy, and we take no responsibility for it.

10. Personal information

Your submission of personal information through this store is governed by our Privacy Policy.

11. Errors, inaccuracies and omissions

Occasionally information on our site may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times or availability. We may correct any error, and may change or update information or cancel an order if any information was inaccurate, at any time and without prior notice, including after you have submitted your order. If we cancel an order for this reason after you have paid, we will refund you in full.

We are under no obligation to update or clarify information on the site except as required by law, and no update date on the site should be taken to mean that all information has been reviewed.

12. Prohibited uses

In addition to the other prohibitions in these terms, you are prohibited from using the site or its content: for any unlawful purpose; to ask others to take part in unlawful acts; to break any international, federal, state or local law, rule, regulation or ordinance; to infringe our intellectual property rights or anyone else's; to harass, abuse, insult, harm, defame, slander, disparage, intimidate or discriminate on the basis of gender, sexual orientation, religion, ethnicity, race, age, national origin or disability; to submit false or misleading information; to upload viruses or malicious code; to collect or track other people's personal information; to spam, phish, pharm, pretext, spider, crawl or scrape; for any obscene or immoral purpose; or to interfere with or get around the security features of the Service or any related website. We may end your use of the Service for breaching any of these.

13. Disclaimer of warranties and limitation of liability

We do not guarantee or warrant that your use of the Service will be uninterrupted, timely, secure or error free, or that the results obtained from it will be accurate or reliable. We may remove the Service for indefinite periods or cancel it at any time without notice to you.

You expressly agree that your use of, or inability to use, the Service is at your sole risk. Except where we have expressly stated otherwise, the Service and all products delivered through it are provided as is and as available, without representation, warranty or condition of any kind, express or implied, including implied warranties of merchantability, merchantable quality, fitness for a particular purpose, durability, title and non infringement.

To the fullest extent permitted by law, Sparkly Roses LLC and our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers and licensors will not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special or consequential damages of any kind, including lost profits, lost revenue, lost savings, loss of data or replacement costs, whether based in contract, tort including negligence, strict liability or otherwise, arising from your use of the Service or of any product bought through it, even if we were advised of the possibility. Where a jurisdiction does not allow the exclusion or limitation of liability for consequential or incidental damages, our liability is limited to the maximum extent permitted by law.

Nothing in these terms excludes or limits liability for fraud, for death or personal injury caused by negligence, or for anything else that cannot lawfully be excluded, and nothing here affects your statutory rights as a consumer.

14. Indemnification

You agree to indemnify, defend and hold harmless Sparkly Roses LLC and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees from any claim or demand, including reasonable legal fees, made by any third party arising out of your breach of these terms or of any document they reference, or your breach of any law or of the rights of a third party. This expressly includes any claim arising from wording or artwork you asked us to engrave.

15. Dispute resolution, arbitration and class action waiver

Please read this section carefully. It affects how disputes between us are resolved and it limits the way you can bring a claim.

Talk to us first. Most problems are solved in a single email. Before starting any formal proceeding, please contact us at support@sparklyroses.com with your order number and a description of the issue, and give us 30 days to resolve it.

Binding arbitration. If we cannot resolve it, you and Sparkly Roses LLC agree that any dispute arising out of or relating to these terms, the Service, or any product bought from us will be settled by final and binding individual arbitration, rather than in court, administered under the rules of a recognised arbitration provider. The arbitrator, and not any court, decides all issues relating to the interpretation and enforceability of this section.

Class action waiver. You and Sparkly Roses LLC agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated or representative proceeding. The arbitrator may not consolidate more than one person's claims and may not preside over any form of class or representative proceeding.

Small claims carve out. Either of us may instead bring an individual claim in a small claims court if the claim qualifies, and either of us may seek injunctive relief in court for infringement or misuse of intellectual property.

You can opt out. You may reject this arbitration and class action waiver section by emailing support@sparklyroses.com with the subject line "Arbitration Opt Out", together with your name and order number, within 30 days of your first purchase. Opting out does not affect any other part of these terms and will not affect your order in any way.

If any part of this section is found unenforceable, that part is severed and the rest continues to apply, except that if the class action waiver is found unenforceable then this entire arbitration section does not apply.

16. Governing law and venue

These terms, and any separate agreement under which we provide you Services, are governed by and interpreted in accordance with the laws of the State of California and the applicable federal laws of the United States, without regard to conflict of law principles.

Subject to the arbitration section above, you and Sparkly Roses LLC agree that the state and federal courts located in California have exclusive jurisdiction over any dispute that is not subject to arbitration. If you are a consumer resident in the European Union or the United Kingdom, this does not deprive you of the protection of the mandatory consumer law of the country where you live, or of your right to bring proceedings there.

17. Severability

If any provision of these terms is found to be unlawful, void or unenforceable, that provision will still be enforced to the fullest extent permitted by law, and the unenforceable part will be treated as severed. That finding does not affect the validity or enforceability of any other provision.

18. Termination

Obligations and liabilities incurred before the termination date survive termination of this agreement for all purposes.

These terms are effective unless and until terminated by either you or us. You may terminate them at any time by telling us you no longer wish to use our Services, or simply by no longer using the site.

If in our judgement you fail, or we suspect you have failed, to comply with any part of these terms, we may terminate this agreement at any time without notice. You will remain liable for all amounts due up to and including the date of termination, and we may withdraw your access to our Services.

19. Entire agreement

Our failure to exercise or enforce any right or provision of these terms is not a waiver of that right or provision.

These terms, together with any policies or operating rules we post on this site, are the entire agreement between you and us and govern your use of the Service, replacing any earlier agreements, communications and proposals, whether spoken or written, including any earlier version of these terms.

Any ambiguity in the interpretation of these terms will not be construed against the party that drafted them.

20. Changes to these terms

The current version of these terms is always available on this page. We may update, change or replace any part of them by posting the update here. It is your responsibility to check for changes, and continuing to use the site after a change is posted means you accept it.

21. Contact

Questions about these Terms of Service can be sent to support@sparklyroses.com or by phone on +1 (606) 714-0640. Our support team answers every message within 24 hours.

Sparkly Roses LLC, 415 N Camden Dr, Beverly Hills, CA 90210, USA

Mobile Message Terms

Last updated: 21 August 2026

Sparkly Roses LLC operates an optional mobile message service (the "Service"). Using it means you agree to these Mobile Message Terms. We may change or cancel the Service or any of its features, and to the extent the law allows we may change these terms at any time, with continued use after a change counting as acceptance.

By consenting to our SMS messaging, whether at checkout or through a signup form, you agree to receive recurring automated text messages from us or on our behalf at the mobile number you provided, even if that number is on a state or federal Do Not Call list. Messages may be sent using an automatic telephone dialling system or similar technology. Service messages may include order updates, delivery notifications and account alerts. Marketing messages may include promotions, offers and abandoned cart reminders.

You do not have to join this programme to buy anything from us. Consent is not a condition of purchase and taking part is entirely voluntary.

We do not charge for the Service, but your mobile provider may charge you for messages and data. Message frequency varies. You are solely responsible for any charges from your provider, so check your plan if you are unsure.

How to stop messages. Reply STOP to any message you receive from us, or use the unsubscribe link in a message where one is provided. You will get a single confirmation message and then no further messages, unless you start them again yourself. If you have joined more than one of our messaging programmes you may need to opt out of each one separately.

How to get help. Reply HELP to any message you receive from us, or email support@sparklyroses.com.

We may change the number or short code the Service sends from at any time, and we will tell you when we do. Messages you send to a number we have stopped using, including STOP and HELP requests, may not reach us, and we cannot be responsible for honouring requests sent that way. Always reply to the most recent message you received from us.

Mobile carriers are not liable for delayed or undelivered messages. You agree to give us a valid mobile number, and if you change number you will need to sign up again with the new one.

To the extent the law allows, we are not liable for failed, delayed or misdirected delivery of anything sent through the Service, for errors in that information, or for any action you take or do not take in reliance on it.

We respect your privacy. Our Privacy Policy explains how we collect and use your personal information.