We handmake and engrave your order in 1 to 3 business days, then most orders arrive within 6 to 12 days depending on where you are. Times run a little longer around the holidays. The full country by country table is in our Shipping Policy.

Yes. We ship worldwide and shipping is free, wherever you are. Orders may be subject to import duties or taxes once they reach your country, and those are set by your customs authority rather than by us.

Please allow 48 hours after the shipping email for the first scan to appear. Quiet stretches mid journey are normal on international routes. If your order has not arrived within 30 business days of the shipping confirmation, message us with your order number and we will open it with the carrier.

If it has not been engraved yet, absolutely. Send us your order number and the correct wording using the form below and we will update it before it goes into production. This is the one we get most, so do not feel awkward asking.

Both are possible as long as the order has not shipped, so contact us as soon as you can. Once a parcel is in the carrier's hands the address is locked, and we would then need to work with the carrier to reroute it.

Check your spam or promotions folder first, that is usually where it is. If it is not there the email address may have a typo in it. Send us a message below and we will find your order and resend it.

You have 30 days from delivery to request a return, on items that are unused and in their original packaging. Personalised and engraved pieces are made for one person and cannot be returned, so please check your spelling carefully. If anything arrives damaged or wrong, tell us straight away and we will make it right. Full terms in our Refund Policy.

Once your return is received and approved, the refund goes back to your original payment method within 10 business days. Your bank can take a few days more to post it. Customers in the EU also have a 14 day cooling off period.