You get a tracking number by email the moment your parcel is collected. Allow up to 48 hours for the first scan to appear, and expect quiet stretches in the middle of an international journey. That is normal and it does not mean anything is wrong. You can check it any time on our Track Your Order page.

We will make it right, on every order, whichever shipping you chose. On Standard we open a trace with the carrier and replace your order once 30 business days have passed since your shipping confirmation. On Premium and Express we replace it straight away when you tell us, without the waiting period. Either way, email support@sparklyroses.com with your order number.

Yes, as long as it has not shipped yet. Since we take 1 to 3 business days to make and engrave every piece, there is usually time. Email us with your order number as soon as you notice. Once a parcel is with the carrier the address is locked and cannot be changed by us, though we can give you the carrier's reference so you can arrange redelivery to the right address yourself.

Possibly, depending on where you live. Import duties, VAT and handling fees are set by your own country's customs authority, are charged when the parcel arrives, and are not something we collect or control. They are the customer's responsibility. If you are unsure, your local customs website will tell you the threshold for your country.

Tell us immediately. If it has not shipped we will simply correct it. If it has, we cannot redirect it, but we will give you the carrier's contact details and reference number so you can request redelivery. We are not able to cover parcels delivered to an address that was entered incorrectly at checkout, so it is worth checking your address on the confirmation email as soon as it arrives.

Yes. Enter their address as the delivery address at checkout and your own as the billing address. Prices are never printed on anything inside the parcel, so the person receiving it will not see what you paid.